I'M
Travis
smith.
Process and Efficiency Specialist
Completed the training and passed the test. I officially have my Disciplined Agile Scrum Master (DASM) Certification.
Experienced quality and continuous improvement professional with Disciplined Agile Scrum Master (DASM), Six Sigma, Lean Certifications and experience developing and supporting software and hardware. Possess reputation for technical expertise, versatility and collaborate with cross-functional teams across enterprise to understand requirements, deliver cost-effective solutions on time.
Hard SKILLS
MS Office
DASM
Visio
Lean
Data Reporting
Six Sigma
User Manual Creation
Software Development
soft SKILLS
Adaptability
Leadership
Research
Creativity
Problem Solving
Detail Oriented
Commincation
Teamwork
Passions
Continuous Improvement
Learning
Efficiency
2018-2023
Collins Aerospace
2016-2018
Member Focal Point
Designated interface between Collins Aerospace and aircraft parts manufacturers, facilitating deployment and approval of PPAP (ASQR-09.2) to guarantee adherence to aerospace industry standard specifications.
Contributed to design, development, testing, and release of EtQ Reliance software for PPAP, resulting in optimized and centralized process for PPAP management and documentation storage.
Quality Metrics / Digital Specialist Gathered, analyzed, and generated reports on customers and internal quality metrics, providing insights to senior leadership.
Executed end-to-end EtQ software implementation, including requirements gathering, development, testing, management, training, documentation, and release, leading to more user-friendly experience and improved reporting capabilities.
Managed EtQ PPAP software, gathering user feedback, change management, administration, and metrics reporting.
2005-2016
Webmail Specialist and Product & Technical Support Specialist II
Improved operational efficiency within webmail team by overseeing and overhauling standard response library.
Enhanced customer webmail experience by creating a database to conduct data analysis, to identify trends, increasing first contact resolutions.
Provided customer service and technical support by promptly diagnosing and resolving consumer issues.
2002-2004
Essential Trading Systems Corporation
Design Engineer
Designed, installed and maintained audio/visual and “Hoot-n-Holler” telecommunication systems base on customer requirements.
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Project management, customer relationships, technical support and documentation.
2000-2002
KBZ Communications
1997-1999
United States Air Force
Sales Engineer
Product demonstrations that highlighted features and benefits.
Provided system design and integration demos and training on hardware and software control applications.
F-15 Weapons System Specialist & Personnel
Maintain and overhaul F-15 weapon systems: gun, missile launchers and bomb racks.
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Learned MS Access and built a database to improve the Customer Service department at Elmendorf AFB, Alaska.
